Refund policy

REFUND POLICY

Right of withdrawal
You have 14 calendar days from receiving your order to withdraw from the purchase, without having to give any reason.

Exception: opened products
For reasons of hygiene and health protection, we cannot accept returns of food products that have been unsealed or opened after delivery.

How to request a return
Write to us at moli@covet.company giving your order number and the product you wish to return. We will reply with instructions for sending it back.

Return costs
The cost of returning the item is payable by the customer, unless the product arrives damaged or does not match what was ordered.

Damaged or incorrect products
If you receive a damaged product, or one different from what you ordered, let us know as soon as possible — ideally within the first 48 hours — and attach photographs. We will replace it or refund you at no cost to you.

Refunds
Once we have received the product, we will refund the amount paid, including the original standard delivery charge, within a maximum of 14 days and using the same payment method you used.